Shipping policy

Policy Scope

This policy applies to orders within the USA, defining our shipping procedures. Placing an order confirms your acceptance of the terms below.

A. Shipping Costs

  • Calculation：Shipping fees are automatically calculated at checkout and displayed clearly, with no hidden charges.

B. Transit & Processing Times

  • Delivery Period：3-5 business days (Mon-Fri) under normal conditions; remote areas may take 1-2 extra days.
  • Order Cut-off：5:00 PM Eastern Standard Time (New York) for same-day processing; orders placed after this time will be processed the next business day.
  • Handling Time：1-2 business days for order processing and preparation, excluding weekends and holidays.

C. Delivery Carriers

  • Service Providers：Partnered with UPS, USPS, and FedEx; the system assigns the optimal carrier based on your location.
  • Expedited Service：Next-day delivery available in select areas (additional fee applies at checkout).

D. Address Changes

  • Modification Window：Address changes must be requested within 24 hours of ordering (based on order timestamp).
  • How to Request：Email support@PamperedPants.shop or call +1 703 303 0667 with your order number and new address.
  • Restriction：No changes allowed after the order shows "Shipped"; refer to our return policy for adjustments.

E. Order Cancellations

  • Cancellation Deadline：Orders can be canceled before dispatch for a full refund.
  • Shipped Orders：For dispatched orders, please refer to our return policy after delivery.

F. Damaged Parcels

  • Rejection at Delivery：Reject damaged packages upon receipt, take photos, and contact us immediately.
  • Received Damaged Items：Contact us within 24 hours of delivery with photos and order number for replacement or refund.

G. Manufacturer Direct Shipping

  1. Method：Standard economy ground service, carrier assigned by the manufacturer (may include FedEx Ground or USPS Priority Mail).
  2. Processing：1-2 business days (possible 1-day delay due to manufacturer inventory; we’ll notify you promptly).
  3. Transit Time：1-5 business days, dependent on manufacturer location (e.g., 5 days from West Coast to East Coast).
  4. Tracking：Tracking number emailed within 24 hours of dispatch for real-time updates on carrier websites.
  5. Updates：We’ll notify you within 24 hours of any delays and assist with resolution.

H. International Orders

  • Additional Costs：Customs duties, taxes, and shipping fees apply; amounts are displayed at checkout (including duty estimation).
  • Compliance：Buyers are responsible for local import regulations; returned orders due to customs issues will be refunded minus round-trip shipping fees.

I. Tracking Information

  • Notification：Tracking details with a link sent via email after dispatch, showing pickup, transit, and delivery status.
  • Inquiries：Contact us within 3 business days if tracking is inactive or items are marked "delivered" but not received.

J. Customer Support

For shipping questions, contact us at：

  • Email：support@PamperedPants.shop (response within 24 hours)
  • Phone：+1 703 303 0667 (Mon-Fri 9:00-18:00 EST)