Return policy

By placing an order with PamperedPants, you agree to the following return and refund terms. Applicable to the United States, this policy clarifies procedures to ensure transparent shopping experiences.

A. 14-Day Return Window

  • Timeframe: You have 14 days from delivery to request a return.
  • Eligibility: Items must be unworn, unused, with tags attached and in original packaging (including dust bags and accessories).
  • Exceptions: Manufacturer Direct items are final sale; clearance items are exchange-only.

B. Return Process

  1. Initiate Request: Contact our customer service:
    • Email: support@PamperedPants.shop
    • Phone: +1 (619) 695-1536 (9:00-18:00 PST, Mon-Fri)
  2. Approval & Label: Upon approval, a return shipping label and instructions will be sent within 24 hours.
  3. Note: Items returned without prior request will not be accepted; use trackable shipping for returns.

C. Damaged/Wrong Items

  • Inspection & Report: Check your order upon receipt. Contact us within 24 hours if:
    • Items are defective, damaged, or
    • You received the wrong item/size/color.
  • Resolution: We’ll arrange a replacement, exchange, or full refund, with delivery time varying by location (3-7 business days typically).

D. Exchange Policy

  • Eligible Exchanges: Only for:
    • Damaged/defective items,
    • Wrong item/size received,
    • Size issues (with unworn proof).
  • How to Request: Contact us via email or phone with your order number; same-style size exchanges are prioritized.

E. No Restocking Fees

We do not charge restocking fees for valid returns. Refunds cover the product price only (shipping fees are non-refundable unless the return is our error).

F. Refund Process

  1. Inspection & Notification: We’ll notify you within 1-3 business days after receiving your return.
  2. Refund Method: Approved refunds are processed to your original payment method, taking 3-10 business days to post (bank processing times vary).
  3. Special Cases: Gift card purchases are refunded to the original gift card; credit card refunds may appear on your next statement.

G. No Refunds for Unused Discounts

  • Policy: Discounts not applied at checkout cannot be refunded retroactively (including limited-time offers and bulk discounts).
  • Recommendation: Apply discounts at checkout; contact us within 24 hours if a discount fails to apply due to system issues.

Contact Us

For questions, reach out to our customer service:

  • Email: support@PamperedPants.shop (response within 24 hours)
  • Phone: +1 703 303 0667 (9:00-21:00 EST, 7 days a week)